How Can You Change Your SASSA Phone Number?

change SASSA Phone Number
change SASSA Phone Number

Millions of South Africans depend on social grants from the South African Social Security Agency (SASSA) for financial support. SASSA mostly communicates with applicants by phone, SMS text messages, and email for any important information about grants. If you have just applied for or are receiving any SASSA grant, keeping your contact information updated in the SASSA system is more important. We are providing here a detailed guide. That explains everything you need to know, including how to change your SASSA Phone Number for SASSA grant applications or existing grants.

Change the SASSA SRD Grant mobile number online.

If you have applied for a Social Relief of Distress (SRD) grant, the simplest way to change your number is online.

Visit the SASSA official website:

Put your ID and application ID

  • First, enter your 13-digits ID card..
  • Next, enter your 10-digit SRD application ID number.

Now, enter the new phone number.

  • Open the contact details form and enter the new cell phone number you want to link with the SASSA application.
  • Please enter the number correctly in international format (e.g., for South Africa, +27XXXXXXXXX).

Explain why you want to change SASSA phone number.

  • SASSA always requires a reason why you are changing your SASSA phone number.
  • I got a new phone number when I switched cell carriers.”)
  • Then click on the submit button.

Obtain OTP and Enter Code

  • After submitting the change, SASSA will send an OTP password code via SMS text to your new number.
  • Enter this OTP back into the portal.
  • Once verified, your application’s new contact number will be updated.

Check notification settings.

  • For confirmation, check your notification settings.
  • You will receive an SMS with the SASSA payment dates.
  • Following these simple steps, you can quickly change your phone number online through the SASSA portal with an application ID.

SASSA application

How to Update Your SASSA Contact Information.

Changing your phone number is essential if you have switched cell phone carriers, lost or damaged your old phone, or prefers using a different number. SASSA needs your correct, current mobile number.

You have several options to update your SASSA Phone Number.

  • Online through the SASSA Services Portal, if you have your application ID
  • Emailing the SASSA help/contact center.
  • Calling the SASSA toll-free phone number.
  • Visit your nearby SASSA office in person.

Be sure to update your phone number as soon as possible when it changes. Missing important SASSA notifications could result in late grant payments.

Change your mobile number without a SASSA application ID.

If you want to update your phone number with SASSA but don’t have an application ID, please follow the provided process.

Take your application ID.

  • Navigate to the SASSA Status Check page and check the grant status.
  • Put your ID number and registered phone number.
  • Your 10-digit application ID will be shown on your device screen.

Change the SASSA Phone Number by e-portal

  • If you have an application ID, follow the steps to change your number through E-Portal
  • Put your new mobile number, explain why, obtain an OTP on a new phone, and verify it.

Remember that an application ID is necessary before changing your mobile number. Confirm that the update is linked properly to your existing grant application information.

Change phone number to email address.

If you cannot use the SRD online portal for any reason, you can send an email request to the SASSA to change your SASSA Phone Number.

Write an email to SASSA.

  • Send an email request to change the SASSA Phone Number.
  • Use your full name, ID number, and application ID if available in the request.

Provide a new phone number and explanation.

  • Specify the new number that you want to have updated in their system.
  • Explain briefly why you want to change the number.

Wait for an OTP code.

  • SASSA will first validate your identity based on the given data.
  • You will then receive an email with a one-time password code.

Enter an OTP code.

  • When SASSA sends an OTP code, enter it in a reply email back to them.
  • This verifies the change request.

Confirm notification

Once your number is updated in the SASSA system, remember that you will receive a confirmation notification on your new mobile number.

Update contact information by calling the SASSA.

  • You can change your mobile NO by calling to SASSA directly.
  • Call the helpline by Toll-Free SASSA Number: 0800 60 10 11
  • Explain why you need to change your phone number and the required details.
  • Provide your new phone number to the SASSA agent.
  • After successfully updating, you will receive a confirmation notification on the new number.

Visit the SASSA office to change your number in person.

To complete the process, you are given to change your mobile number by visiting the SASSA office. If you cannot change your mobile number through the online or calling process for any reason, follow this guidance.

Gather required documents:

 Get your South African ID card, documents, SASSA application ID, etc.

Visit the SASSA office:

 Visit your nearest SASSA office and explain why you want to change your phone number:

Provide your new phone number:

 Give your new cell phone number to the SASSA agent. He will input the updated details into your application record.

Confirm Notification Settings:

 Before leaving the office, please confirm that your new number can receive OTP codes and text notifications.

How much time will it take SASSA to update SASSA Phone Number?

Once you submit your new phone number to change into the SASSA system through any of the above processes, how much time is required by SASSA to update your latest details in their systems officially?

  • By online method through portal update, it generally takes 24 hours to update your newly provided details.
  • Email requests take 1-3 business days to process and update your new number fully.
  • Call center changes over the phone number are generally completed within 3-5 business days.
  • In-person updates at SASSA offices are verified instantly.

If you change your mobile number using any of the above-provided methods, please confirm that you have received a confirmation notification for your new number.

Why is changing your phone number for SASSA important?

For several reasons, having the correct and active SASSA Phone Number linked to the SASSA application is important.

Communication

SASSA communicates with you through phone calls and SMS about important information, including payment dates and application status. Correct and active numbers ensure you receive timely updates about your grant.

OTP Verification

You will receive an SMS for verification if you change your personal information in the SASSA application or access certain online services. A valid and active cell phone number ensures a smooth verification process.

Security

If you add your correct number to the SASSA application, you will add an extra security layer to your account.

Some important questions (FAQs)

Get your application ID, visit the SRD portal, enter your ID card number and application ID, input your new number, explain why it changed, get the OTP sent to your new phone, and enter it to verify.

You can get your application ID through the status checker, follow the normal online steps to change your number through the portal or try other methods to change your number.

Yes, you can change your number through email. Call the SASSA contact center at 0800 60 10 11 to request a number change.

By online and in-person methods, it will update within 24 hours. Email and phone changes generally take 1–5 days.

Yes, but you must list your primary number on applications and inform the SASSA of any secondary numbers you use.

Conclusion

Suppose you are applying for an SASSA grant application or are approved for SASSA grant funds. In that case, it is important to provide accurate and current contact information, such as your SASSA Phone Number and email address. To stay up to date about your SASSA grant application, you can stay up to date by online method or in person. Getting an update about the SASSA grant will take a few minutes.